Client Service Associate

The Client Service Associate is a non-licensed client support role responsible for customer communication, follow-up, information gathering, lead generation, and other administrative and client-service functions. 

Associates may assist existing clients with gathering updated information, obtaining renewal consent, answering inbound and outbound communications, and transferring clients to licensed Client Service Specialists when licensed assistance is required. 

Associates work alongside licensed team members but do not perform activities requiring an insurance license. 

License Required: No. 

Accordion Content

• Must be able to read, write, and do basic math

• Preferred to be able to type 15-20 words per minute

• Preferred to be computer literate

• Must be able to lift 25-40 pounds

• Must be able to walk for extended periods of time

• Preferred candidates will have good physical endurance

• Must have a valid DL or State ID card (**If you will be driving a company vehicle)

• Must be local to Houston

• Some travel may be involved

$17 an hour.

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Client Service Specialist

We are seeking a skilled Client Service Specialist to oversee and manage relationships with existing clients. This role is responsible for maintaining client satisfaction, identifying additional needs and opportunities, resolving account and policy-related concerns, supporting renewals, and collaborating with other departments to ensure a positive client experience. 

The ideal candidate will have excellent communication skills, a customer-centric mindset, and experience in sales or customer service. 

License Required: Yes – applicable General Lines Life, Accident & Health license. 

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Accordion Content

· Required: Must hold an active General Lines Health Insurance License

· Must have strong phone and customer service skills

· Must be able to type a minimum of 35 words per minute

· Must have strong solution-oriented skills

· Must be able to multitask and prioritize based on client needs

· Must be able to resolve issues in an efficient and timely manner

· Must be fluid and open to change

· Must possess strong analytical and problem-solving ability

· Home computer, Secondary Monitor & headset

· Operating System: Windows 7/Mac 10.1 or better

· Minimum internet bandwidth of 25MB download and 5MB upload

· Internet Router or Modem

· Ethernet cable (max. 25 ft)

· Working Webcam

Base Compensation + Bonus Opportunities.

Community Engagement Member

The Community Engagement Member represents TRIL within the communities we serve. This role focuses on community outreach, events, marketing efforts, lead generation, and connecting prospective clients with TRIL’s licensed team members. 

Community Engagement Members may assist with event setup and breakdown, interact directly with members of the community, gather prospective client information, and promote the TRIL brand professionally at events and outreach locations. 

New hires are trained on professional marketing techniques and how to successfully represent the company within the community. 

License Required: No. 

Accordion Content

• Must be able to read, write, and do basic math

• Preferred to be able to type 15-20 words per minute

• Preferred to be computer literate

• Must be able to lift 25-40 pounds

• Must be able to walk for extended periods of time

• Preferred candidates will have good physical endurance

• Must have a valid DL or State ID card (**If you will be driving a company vehicle)

• Must be local to Houston

• Some travel may be involved

$17 an hour.

Apply Now

Telesales Associate

The Telesales Associate is a non-licensed, entry-level role supporting the Telesales department through outbound communication, lead generation, customer follow-up, and identifying prospective clients for licensed Telesales Specialists. 

This is a great entry point for individuals interested in developing sales experience and potentially pursuing insurance licensing. The ideal candidate is self-motivated, comfortable communicating by phone, and able to work in a fast-paced environment. 

License Required: No. 

Accordion Content

· Required: Active Health Insurance License in the State of Texas

· Must be able to read, write, and do basic math

· Must be able to type 35-40 words per minute

· Must be computer literate

· Highly Preferred: basic understanding of Microsoft Word & Excel

· Must be flexible & fluid based on industry changes

· Highly Preferred: Efficient in time management & work-life balance

· Comfortable in a quota-based environment

· In order to qualify for bonuses, must achieve minimum required quota

· Light travel may be involved

Base Compensation + Commission & Bonus Opportunities.

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Telesales Specialist

We are looking for a dynamic and driven Telesales Specialist to join our team. This licensed sales role focuses on speaking with prospective and existing clients, identifying insurance needs, generating sales opportunities, completing eligible enrollments across TRIL product lines, and building long-term client relationships. 

The ideal candidate will have strong sales, interpersonal, and communication skills and the ability to work independently as well as part of a team. 

License Required: Yes – applicable insurance license(s). 

Accordion Content

Education:

  • High school diploma or equivalent required.

Experience:

  • At least 1 year of call center experience, preferably in outbound sales, customer service, or renewal processes.

Skills:

  • Comfortable with high-volume phone work and capable of handling outbound calls.
    Strong communication skills (both verbal and written).
    Tech-savvy, with the ability to use CRM systems and other software tools efficiently.
    Self-motivated and able to work independently in a fast-paced environment.
    Ability to stay organized and meet daily call targets.
    Fluent in English; bilingual (Spanish) a plus but not required.

Technical Requirements:

  • Laptop, headset, & working webcam

Compensation:  $15 an Hour

Apply Now

Apply at T.R.I.L Today!

T.R.I.L. is an Equal Opportunity Employer

The “REAL” Insurance Lady is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.